Refund and Returns Policy
Last Updated: September 2026
This Shipping & Return Policy applies to purchases made through Toytofun.com, an online retail store operated by HONG KONG HUNYU LIMITED.
1. Order Processing and Fulfillment
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Toytofun uses a supplier-based inventory and fulfillment model. Products offered on our website are sourced from selected third-party suppliers and manufacturers. Our primary inventory and order fulfillment operations supporting the current product range are supplier-operated facilities located in Shenzhen, China.
After an order is received and inventory is confirmed, the applicable supplier-operated facility may allocate inventory, pick and pack the order, prepare the shipment, and hand the parcel over to the applicable logistics carrier on behalf of HONG KONG HUNYU LIMITED.
Tracking information will be provided where available. HONG KONG HUNYU LIMITED remains responsible for customer service and order-related support.
2. Shipping Destinations
Toytofun ships to supported international destinations.
Shipping availability may depend on the product, destination, carrier restrictions, customs requirements, and other logistical factors.
If we determine that an ordered product cannot be shipped to the customer’s destination, we will contact the customer and provide an appropriate solution, which may include cancellation of the affected order or item and a refund where applicable.
3. Estimated Delivery Time
Unless otherwise stated on the applicable product page, orders are generally processed within 1–3 business days, and standard delivery is generally estimated at approximately 7–15 business days after dispatch.
Delivery estimates are estimates only and are not guaranteed delivery dates. Actual delivery times may be affected by carrier operations, customs processing, weather, peak seasons, destination-country conditions, remote-area delivery, or other circumstances outside our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping charges may vary depending on the destination, product size and weight, shipping method, and other logistical factors.
5. Tracking Information
Where tracking is available, tracking information will generally be provided after the order has been dispatched.
Please allow reasonable time for the carrier’s tracking system to update after the shipment is handed over to the carrier.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at:
Email: hkhunyu@outlook.com
Telephone: +852 6944 7843
We will make reasonable efforts to assist with address corrections before fulfillment or dispatch. However, once an order has entered fulfillment or has been dispatched, changes may no longer be possible.
We are not responsible for delivery problems caused by incomplete or incorrect shipping information provided by the customer, except where otherwise required by applicable law.
7. Customs, Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless expressly stated otherwise during checkout, such charges may be the responsibility of the customer.
Customers are responsible for complying with applicable import requirements in their destination country.
8. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, materially different from the product ordered, or otherwise incorrect, please contact us as soon as reasonably possible.
To help us investigate and resolve the issue, please provide:
- Your order number;
- A description of the problem;
- Photographs or video showing the issue where appropriate;
- Photographs of the shipping packaging where relevant; and
- Photographs of the product label or packaging where relevant.
After reviewing the circumstances, we may provide a replacement, refund, repair, return, or another appropriate remedy in accordance with this Policy and applicable law.
9. Returns
Unless otherwise stated on the applicable product page, eligible products may be returned within 30 days after delivery.
Returned products should generally:
- Be in substantially the same condition as when received;
- Be unused where reasonably applicable;
- Include original packaging and accessories where applicable; and
- Be accompanied by the order number or other reasonable proof of purchase.
Customers must contact customer service before sending a product back.
Do not send a return to our registered Hong Kong address or directly to a supplier-operated facility unless we have provided return instructions.
Return instructions may vary depending on the product and fulfillment location.
10. Non-Returnable Products
Where permitted by applicable law, certain products may be excluded from standard returns, including products that have been:
- Materially used;
- Damaged after delivery through customer handling;
- Altered or modified;
- Returned without essential components;
- Personalized or custom-made where this was disclosed before purchase; or
- Clearly identified as non-returnable on the applicable product page.
Nothing in this Policy limits any consumer rights or remedies that cannot legally be excluded.
11. Return Shipping Costs
For products that are damaged, defective, materially incorrect, or otherwise attributable to an error by Toytofun or our fulfillment process, we will provide an appropriate solution regarding reasonable return shipping costs.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.
12. Refunds
Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account depends on the customer’s bank, card issuer, payment provider, or other financial institution.
13. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled in accordance with the return procedure.
14. Lost or Significantly Delayed Shipments
If tracking indicates an unusual delay, or an order has not arrived within a reasonable period after the estimated delivery window, please contact us.
We will review the shipment information and, where appropriate, coordinate with the applicable logistics provider.
Delivery delays caused by customs, carrier operations, weather, natural events, peak-season congestion, or other circumstances outside our reasonable control may require additional time.
15. Customer Service
For questions regarding orders, products, delivery, returns, refunds, or cancellations, please contact:
HONG KONG HUNYU LIMITED
Registered Address: Unit 902, 9/F, Ricky Centre, 36 Chong Yip Street, Kwun Tong, Hong Kong
Telephone: +852 6944 7843
Email: hkhunyu@outlook.com
Website: Toytofun.com