FAQs
1. When will my order ship, and how long does delivery take?
Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Standard delivery is generally estimated at approximately 7–15 business days after dispatch. Actual delivery times may be affected by carrier operations, customs processing, weather, peak seasons, or remote-area delivery. Tracking information will be provided where available.
2. Where do you ship, and how much is shipping?
ToyToFun ships to supported international destinations. Applicable shipping charges, if any, are displayed during checkout before payment is completed, and may vary depending on the destination, product size and weight, and shipping method. If a product cannot be shipped to your destination, we will contact you with an appropriate solution.
3. What are ToyToFun products made of?
Our fidget toys and desk accessories are 3D printed from PLA — a plant-based, biodegradable plastic made from renewable resources such as cornstarch. The gecko, dragon egg and phone stand are printed as one articulated piece with flexible joints, so no assembly is required.
4. Will my item look exactly like the photos?
Every piece is 3D printed individually, so slight variations in surface texture and layer lines are a natural result of the printing process — and make each item unique. Product characteristics may also vary slightly between manufacturing batches.
5. Will I have to pay customs duties or import taxes?
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.
6. What is your return policy?
Eligible products may be returned within 30 days after delivery. Items should be in substantially the same condition as received, unused where reasonably applicable, and include original packaging where possible. Please contact our customer service before sending anything back — do not send a return to our Hong Kong address unless we have provided return instructions. For change-of-mind returns, return shipping costs may be the customer’s responsibility. Full details: [link to /refund_returns/]
7. What if my item arrives damaged, defective, or incorrect?
Contact us as soon as possible at hkhunyu@outlook.com with your order number, a description of the problem, and photographs or video showing the issue. After review, we may provide a replacement, refund, or another appropriate remedy.
8. Can I cancel my order?
Yes, if you contact us before the order enters fulfillment or is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the request will be handled under our return procedure.
9. Do you accept bulk orders?
For bulk purchase inquiries, email hkhunyu@outlook.com with the product name and quantity, and our customer service team will get back to you.