Shipping & Delivery
At toytofun, we want you to know exactly what happens after you place an order. Here is how our shipping works, from checkout to your doorstep.
Processing Time
Most orders are processed within 1–3 business days, excluding weekends and public holidays. Each item is 3D printed and checked before dispatch, so please allow this short preparation window. You will receive an order confirmation by email as soon as your purchase is complete.
Shipping Methods & Delivery Time
We ship to supported international destinations. Standard delivery is generally estimated at approximately 7–15 business days after dispatch.
Actual delivery times may be affected by carrier operations, customs processing, weather, peak seasons, or remote-area delivery. If a product cannot be shipped to your destination, we will contact you directly with an appropriate solution.
Shipping Cost
Shipping charges, if any, are calculated and displayed at checkout before you complete payment — you will always see the exact cost before committing to an order. Rates may vary depending on the destination, product size and weight, and the shipping method selected.
Order Tracking
Tracking information will be provided where available. Once your order ships, we will send the tracking details to your email so you can follow its progress. Please allow a few days for the first tracking scan to appear.
Customs, Duties & Import Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer.
Returns
Changed your mind? Eligible products may be returned within 30 days after delivery. For full conditions, please read our Return & Refund Policy.
Damaged, Defective, or Incorrect Items
Contact us as soon as possible at hkhunyu@outlook.com with your order number, a description of the problem, and photographs or video showing the issue. After review, we may provide a replacement, refund, or another appropriate remedy.
Order Changes & Cancellation
You can cancel or modify your order before it enters fulfillment or is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the request will be handled under our return procedure. Email us as early as possible if you need a change.
Questions?
For anything not covered here — including bulk purchase inquiries — email us at hkhunyu@outlook.com with your order number, and our customer service team will get back to you.